The Training Supervisor supports the planning, delivery and evaluation of employee training programs at Shangri-La. Typical requirements include a degree or diploma in hospitality, business, human resources or a related field, along with relevant hotel or learning and development experience. The candidate should be confident facilitating classroom and on-the-job training, preparing materials, maintaining training records and coordinating with department heads. Strong communication, organization and presentation skills are expected, as well as a practical understanding of hospitality standards, guest service and employee development. The role also requires professionalism, discretion, adaptability and a willingness to work flexible hotel schedules while promoting Shangri-La’s service culture.
Shangri-La Group is a major luxury hospitality company founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other markets. Its portfolio includes Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders brands. Shangri-La properties are known for personalized service, high-quality accommodation, dining, wellness facilities and strong attention to colleague development. In the Philippines, the group operates established city and resort properties, including hotels in Manila, Cebu and Boracay. Employees typically work in a structured international environment with access to brand standards, internal training and opportunities for career progression. Exact benefits vary by property, but may include meals, service charge, accommodation or transport support, healthcare and staff discounts.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao and other resort destinations. Hotels, restaurants, cruise services, tourism companies and wellness businesses regularly recruit trained professionals, although resort roles may be seasonal and competitive. Filipino culture is generally warm, family-oriented and community-minded, with English widely used in business and tourism. Lifestyle varies from busy urban living to a slower beach-oriented pace; costs are usually lower outside Manila, but popular islands can be expensive during peak seasons. Foreign nationals normally need an employer-sponsored work visa or permit, while requirements depend on nationality, contract and position. Employers commonly assist with documentation, but candidates should confirm immigration details with the Philippine Bureau of Immigration. Relocation planning should include accommodation, health insurance, banking, transportation and typhoon preparedness. Domestic flights and ferries connect the main islands, though travel times can be affected by weather.
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