The Service Manager – F&B (Assistant General Service Manager) is expected to oversee daily food and beverage operations, maintain high service standards, manage guest satisfaction, and support departmental performance. Candidates should have relevant hotel or restaurant experience, strong knowledge of food and beverage service, and proven team-supervision skills. Good communication, leadership, problem-solving, and organizational abilities are essential. The role requires flexibility to work shifts, weekends, and public holidays, along with a professional appearance and a genuine hospitality-focused attitude. Experience in an international luxury hotel and familiarity with service procedures, staff training, cost control, and health and safety standards would be advantageous.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, high service standards, elegant accommodation, and extensive food and beverage offerings. Shangri-La properties commonly provide restaurants, bars, banquet facilities, meeting spaces, wellness services, and leisure activities. The group places strong emphasis on guest satisfaction, employee development, teamwork, and operational excellence. In Malaysia, Shangri-La operates prominent hotels and resorts in destinations including Kuala Lumpur, Penang, and Kota Kinabalu. Employees may benefit from structured training, international hospitality exposure, staff accommodation or meals at some properties, and other benefits that vary according to the location and employment contract.
Malaysia offers hospitality opportunities in Kuala Lumpur as well as island and coastal destinations such as Langkawi, Penang, Tioman, Redang, and parts of Sabah. Resort jobs are available in food and beverage, front office, housekeeping, events, diving, wellness, and management, while larger cities provide broader hotel and restaurant careers. Malaysian culture is diverse, blending Malay, Chinese, Indian, Indigenous, and international influences, with welcoming communities and excellent food. Island living is generally relaxed, outdoors-focused, and warmer than city life, although transport and shopping can be more limited. Foreign employees normally need an employer-sponsored work pass, and approval depends on the role, qualifications, and immigration requirements. Relocation planning should include accommodation, healthcare, banking, transport, insurance, and seasonal weather. Confirm visa conditions, benefits, staff housing, and contract terms directly with the employer before moving.
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