Training Manager

Job Description

The Training Manager is responsible for planning, coordinating and evaluating employee learning programmes across the hotel. Candidates typically need a diploma or degree in hospitality, human resources, education or a related field, together with several years of hotel training or operational experience. Strong presentation, communication and facilitation skills are essential, as is familiarity with service standards, onboarding, compliance training and performance development. The successful candidate is expected to work closely with department leaders, identify skills gaps, maintain training records and deliver engaging programmes that support Shangri-La’s service culture. Experience with learning-management systems, coaching and multicultural teams would be advantageous.

Company Info

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. The group is recognised for personalised Asian hospitality, high service standards and extensive guest amenities, including restaurants, spas, meeting facilities and leisure experiences. Shangri-La properties place strong emphasis on colleague development, internal promotion and creating warm, respectful workplaces. In Malaysia, the company operates well-known city hotels and resort properties, serving both international travellers and local guests. A Training Manager supports this service culture by helping colleagues build operational, leadership and guest-relations skills while ensuring that learning activities align with brand standards and business objectives.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca and other resort destinations. Training, human resources and hotel operations roles are commonly available in large international properties, with stronger demand during tourism and business travel peaks. The culture is multicultural, with Malay, Chinese, Indian and Indigenous influences; English is widely used in hotels, while Malay is the national language. Lifestyle varies from busy city living to relaxed island and coastal communities, with generally affordable food and transport. Foreign nationals normally require an employment pass sponsored by the hiring company, and approval must be obtained before starting work. Candidates should confirm visa conditions, medical requirements, accommodation, insurance and relocation support directly with Shangri-La. Malaysia’s tropical climate, diverse cuisine and welcoming communities make it attractive for hospitality professionals.