The Family Experience Supervisor leads engaging, safe and memorable activities for children and families, while supporting the hotel’s family-focused guest experience. Responsibilities may include planning programmes, supervising play and creative sessions, coordinating with parents and other departments, handling guest requests, and maintaining high standards of hygiene and safety. Candidates should have experience in hospitality, childcare, recreation or guest services, with strong communication and organisational skills. A warm, energetic personality, patience, cultural awareness and the ability to work weekends, public holidays and flexible shifts are expected. First-aid or child-safety training, English proficiency and knowledge of Cantonese or Mandarin would be advantageous.
Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. The company is known for its personalised service, Asian-inspired hospitality and emphasis on creating welcoming experiences for guests. Its Hong Kong properties serve business travellers, families, leisure guests and large events, offering accommodation, dining, wellness and recreational facilities. Shangri-La typically provides structured training, opportunities for internal development and a multicultural working environment. Employees are expected to demonstrate genuine care, professionalism, teamwork and attention to detail. The group’s family-oriented services make roles such as Family Experience Supervisor important in delivering safe, enjoyable and distinctive experiences for younger guests and their parents.
Hong Kong offers strong opportunities in hotels, tourism, restaurants, events, retail and international business, particularly for people with customer-service and language skills. Its culture combines Cantonese traditions, international influences, festivals, excellent food and a fast-paced urban lifestyle. Living costs, especially rent, are high, but public transport is efficient and the city provides easy access to beaches, hiking trails, islands and regional travel. Most expatriate employees require an employer-sponsored employment visa under the General Employment Policy; applicants normally need a confirmed job, suitable qualifications or experience and proof that the role cannot readily be filled locally. Relocation usually involves arranging housing, medical cover, banking and tax registration. Hong Kong is generally safe, but newcomers should plan carefully for compact accommodation, humid summers and demanding work schedules.
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