The Host or Hostess welcomes guests, manages reservations and seating, answers enquiries, and helps create a smooth dining experience at Big Bay Cafe. Candidates should have customer-service or restaurant experience, a pleasant and professional manner, good communication skills, and the ability to work well under pressure. Fluency in English and Cantonese is advantageous in Hong Kong, while Mandarin may also be useful. The role requires flexibility to work shifts, weekends and public holidays, along with strong attention to detail, teamwork and a well-presented appearance. The successful candidate is expected to represent Shangri-La warmly, maintain accurate seating information, support restaurant colleagues and handle guest requests courteously.
Shangri-La is a leading luxury hospitality group founded in Asia and recognised for its hotels, resorts and distinctive tradition of warm, personalised service. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations. Shangri-La hotels typically provide accommodation, restaurants, bars, meeting facilities, wellness services and leisure experiences for business and leisure travellers. In Hong Kong, the company has an established presence and is known for high service standards, elegant surroundings and multicultural teams. Employees can gain experience in an international hotel environment, with opportunities across food and beverage, guest services, operations and management. The company generally values courtesy, professionalism, teamwork, cultural awareness and attention to detail. Specific benefits, training opportunities and employment conditions vary by property and contract.
Hong Kong is a compact international city made up of Hong Kong Island, Kowloon and the New Territories, with excellent public transport and a strong hospitality sector. Job opportunities are available in luxury hotels, restaurants, tourism, retail, finance, technology and education. Cantonese is widely used, while English is common in hotels, business and tourist areas; Mandarin is also valuable. The culture blends Chinese traditions with international influences, offering festivals, markets, museums, hiking trails and a highly diverse dining scene. Lifestyle is energetic and convenient, though accommodation can be expensive and living spaces are often small. Foreign nationals generally need an approved employment visa before starting work, and the employer normally sponsors the application. Candidates should confirm salary, accommodation, medical coverage and visa support directly with the company. Hong Kong has efficient transport, major international connections and many urban and outdoor attractions, making relocation practical for adaptable professionals.
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