The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest service across the front office and relevant operating departments. Requirements typically include a degree or diploma in hospitality management, previous experience in hotel operations or front office supervision, strong communication skills, sound judgment, and familiarity with hotel property-management systems. The successful candidate is expected to lead by example, resolve guest concerns professionally, coordinate departments, monitor service standards, handle emergencies, and support revenue and guest-satisfaction goals. Flexibility to work shifts, weekends, and holidays is essential, along with a polished appearance, cultural awareness, and the ability to remain calm in a fast-paced luxury-hotel environment.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and other hospitality businesses across Asia, the Middle East, Europe, and North America. Its properties are known for warm Asian hospitality, high service standards, and carefully designed guest experiences. In the Philippines, Shangri-La operates well-established properties in locations such as Manila, Makati, Cebu, and Boracay, serving business travelers, leisure guests, families, and event clients. Employees generally work in a structured, international environment with emphasis on professionalism, teamwork, guest care, and brand consistency. Career opportunities can include training, employee benefits, service-charge participation where applicable, and progression across departments or other Shangri-La properties, although specific benefits and pay depend on the hotel, position, and employment contract.
The Philippines offers hotel and tourism opportunities across Luzon, Visayas, and Mindanao, particularly in Manila, Cebu, Boracay, Palawan, and other resort destinations. Common openings include front office, food and beverage, housekeeping, culinary, engineering, sales, and guest-relations roles. Filipino culture is welcoming, family-oriented, and community-minded, with English widely used in workplaces. Lifestyle varies from busy urban living in Manila to a more relaxed coastal routine on resort islands; transport, healthcare, and amenities are generally strongest in major cities. Foreign applicants normally need an employer-sponsored work permit and appropriate visa, with requirements handled through Philippine authorities. It is advisable to secure a written offer before relocating, confirm housing and service-charge arrangements, and budget for deposits, transport, insurance, and flights. Weather is tropical, with a dry season and a rainy or typhoon-prone period depending on the region.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...