The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, telephone operations and the arrival and departure experience. The role typically requires a hospitality or hotel management qualification, several years of front office experience, and strong knowledge of hotel systems and service standards. Candidates should be confident leading a team, handling guest concerns, coordinating with other departments and maintaining accurate room and revenue information. Excellent English communication, professional presentation, sound judgment, flexibility and a genuine interest in delivering Shangri-La service are expected. Experience in an international luxury hotel and familiarity with Opera or similar property-management systems would be advantageous.
Shangri-La is a major luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for attentive service, comfortable accommodation, dining, wellness facilities and destination experiences. In the Philippines, Shangri-La operates several established hotels and resorts, including properties in Manila, Cebu and Boracay. The company places strong emphasis on personalized guest care, cultural understanding, professional development and high operating standards. Employees commonly work in a multicultural environment and may receive benefits such as meals, uniforms, training, service incentives, medical coverage or accommodation, depending on the property and employment terms. Exact conditions should be confirmed directly with the recruiting hotel.
The Philippines offers hospitality opportunities across Luzon, Visayas and Mindanao, particularly in Manila, Cebu, Boracay, Palawan and Bohol. Hotels, resorts, restaurants, diving centers and tourism businesses regularly recruit front office, food and beverage, housekeeping and management staff, with stronger demand during peak travel seasons. Filipino culture is warm, welcoming and community-oriented, and English is widely used in workplaces. Lifestyle varies from busy city living to relaxed coastal communities; costs are generally lower outside Manila, although popular islands can be expensive. Foreign nationals normally need an employer-sponsored work visa or permit, while local applicants require standard employment documents and government registrations. Relocation may involve accommodation, transport, health insurance and adapting to tropical weather. Candidates should verify salary, service charge, housing, visa sponsorship and leave arrangements before accepting an offer.
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