The Service Associate – F&B (Lobby Lounge) supports daily food and beverage operations by welcoming guests, presenting menus, taking orders, serving food and drinks, clearing tables, processing payments, and maintaining a clean, polished lounge environment. Candidates should preferably have hospitality or restaurant experience, strong customer-service skills, good communication in English, and a professional, friendly manner. Knowledge of food and beverage service, basic cashiering, hygiene standards, and guest complaint handling is advantageous. The role requires flexibility to work rotating shifts, weekends, and holidays, as well as the stamina to remain active for extended periods. Shangri-La expects associates to be attentive, courteous, well-groomed, and committed to delivering warm, personalized service.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for its Asian-inspired hospitality, attentive service, and emphasis on creating welcoming experiences for guests. Shangri-La properties typically offer accommodation, restaurants, lounges, wellness facilities, meetings, and leisure services. In the Philippines, the group has established hotels and resorts serving business and leisure travelers, with opportunities across food and beverage, rooms, culinary, engineering, guest services, and administration. Employees are generally expected to demonstrate professionalism, cultural sensitivity, teamwork, and a strong commitment to service quality. Compensation and benefits vary by property, position, experience, and applicable service-charge arrangements.
The Philippines is an archipelago with major employment centers in Metro Manila, Cebu, Clark, and resort destinations such as Boracay and Palawan. Hospitality jobs are common in hotels, resorts, restaurants, cruise-related businesses, and tourism services, with English widely used at work. Filipino culture is generally warm, family-oriented, community-minded, and respectful, while daily life combines modern cities with beaches, outdoor activities, and a relaxed social atmosphere. Costs are usually lower than in many Western countries, although Manila and popular resort areas can be relatively expensive. Foreign workers normally need an employer-sponsored Alien Employment Permit and an appropriate work visa, commonly a 9(g) pre-arranged employee visa; requirements can change, so confirmation with the employer and Philippine immigration authorities is essential. New arrivals should arrange secure accommodation, health coverage, transport planning, and documentation before relocating.
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