The Service Associate – F&B supports daily restaurant operations at Shang Palace by welcoming guests, taking and serving orders, preparing tables, maintaining cleanliness, processing bills, and responding courteously to guest requests. Candidates should have a hospitality or related background, customer-service experience, good communication skills, and a professional appearance. Experience in Chinese or fine-dining restaurants is an advantage, although motivated entry-level applicants may be considered. The role requires flexibility to work shifts, weekends, and holidays, along with strong teamwork, attention to detail, product knowledge, and a genuine commitment to Shangri-La service standards.
Shangri-La is a leading luxury hospitality group founded in Asia, operating hotels, resorts, residences, and related businesses across many destinations worldwide. Its properties are known for warm Asian hospitality, refined accommodation, restaurants, wellness facilities, and personalized guest service. In the Philippines, Shangri-La operates established hotels and resorts, including properties in Manila and Mactan. The group places strong emphasis on employee development, teamwork, cultural understanding, and consistent service quality. Depending on the property and position, employees may receive service-charge participation, meals, uniforms, training, healthcare support, and other company benefits. Shang Palace is Shangri-La’s signature Chinese dining concept, generally offering Cantonese cuisine, traditional specialties, and formal restaurant service. Working there typically provides useful experience in luxury dining, guest relations, food and beverage standards, and international hotel operations.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other tourism centers. Jobs are available in hotels, restaurants, resorts, events, cruise support, and wellness services, with stronger seasonal demand in major beach destinations. Filipino culture is welcoming, family-oriented, and community-minded; English is widely used in tourism and business. Lifestyle costs vary: Manila is busier and generally more expensive, while Cebu, Iloilo, and many provincial islands can offer a slower pace and lower rent. Public transport is affordable, though traffic and weather disruptions are common. Foreign workers normally need an employer-sponsored Alien Employment Permit and appropriate work visa before starting employment; requirements can change, so confirmation with the employer and Bureau of Immigration is essential. Philippine citizens usually need valid identification, tax registration, and standard employment documents. Relocating employees should budget for housing deposits, transport, healthcare, and typhoon-season planning.
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