The Senior Captain/Captain will supervise banquet service, coordinate event setups, brief service staff, maintain Shangri-La standards, and ensure guests receive efficient, courteous service. Candidates should have experience in hotel banquet operations, restaurants, or large-scale events, with strong knowledge of food and beverage service. Good English and communication skills are expected; Cantonese and Mandarin are advantageous in Hong Kong. The role requires leadership, attention to detail, teamwork, professional grooming, and the ability to work flexible shifts, weekends, and public holidays. Experience handling guest requests, service recovery, staff training, and banquet equipment will be valued.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Its brands are known for refined service, thoughtful hospitality, and strong attention to local culture. In Hong Kong, Shangri-La operates prestigious properties including Island Shangri-La and Kowloon Shangri-La, serving business travelers, leisure guests, residents, and large-scale events. Employees typically work in polished, service-focused environments with structured operating standards and opportunities for training and career progression. The company places considerable emphasis on genuine care, guest satisfaction, teamwork, and maintaining a high level of professionalism across all departments.
Hong Kong offers extensive opportunities in luxury hotels, restaurants, catering, events, retail, finance, technology, and professional services. The culture blends Cantonese traditions with international influences; politeness, punctuality, efficiency, and respect for seniority are valued at work. Life is energetic and convenient, with excellent public transport, diverse food, shopping, hiking, beaches, and a vibrant arts scene. Housing is expensive, especially on Hong Kong Island and in Kowloon, so many employees share accommodation or live in the New Territories. Overseas hires generally need an employment visa sponsored by their employer before starting work. Approval normally depends on a confirmed offer, relevant qualifications or experience, and proof that the role cannot readily be filled locally. Dependants may qualify for related visas. New arrivals should budget for deposits, arrange health insurance if needed, and confirm whether salary includes service charge, meals, transport, or accommodation.
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