The Human Resources Manager is expected to manage employee relations, recruitment, onboarding, performance management, training, payroll coordination, compliance and staff engagement. Candidates typically need a degree or diploma in Human Resources, Business Administration or a related field, along with several years of hotel or hospitality HR experience. Strong knowledge of Malaysian employment practices, communication skills and confidence dealing with employees and managers are important. Shangri-La will expect a practical, approachable professional who can support operational departments, maintain confidentiality, resolve workplace concerns fairly and help create a positive service culture. Experience with HR systems, labour regulations and multicultural teams would be an advantage.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognised for its Asian-inspired service, welcoming culture and high-quality hotels and resorts. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Its Malaysian properties serve business and leisure travellers and employ multicultural teams across accommodation, food and beverage, events, wellness and support functions. Shangri-La places strong emphasis on guest satisfaction, employee development, teamwork and responsible business practices. A Human Resources Manager in the group would typically support workforce planning, recruitment, employee engagement, training, compliance and the consistent delivery of the company’s service standards.
Malaysia is not one island but a country with a peninsula and many attractive island destinations, including Langkawi, Penang, Perhentian, Redang and parts of Sabah and Sarawak. Hospitality, tourism, aviation, retail, technology, healthcare and shared-services sectors provide opportunities, especially in Kuala Lumpur, Penang, Johor, Langkawi and Kota Kinabalu. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences; English is widely used in business and hospitality. Lifestyle costs are moderate compared with many international cities, although Kuala Lumpur and resort areas can be more expensive. Foreign employees generally need an employer-sponsored Employment Pass, with approval depending on salary, qualifications and role. Relocating staff should arrange valid work authorisation, accommodation, healthcare cover and tax advice before arrival. Malaysia offers warm weather, varied food, good transport in major cities and easy access to beaches and nature.
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