The Waiter/Waitress serves guests at Vintana Cafe, Shangri-La Boracay's all-day dining restaurant. Responsibilities include taking orders, explaining menu items, serving food and beverages, maintaining table presentation, processing guest requests, and following food safety and service standards. Candidates should have previous experience in a hotel, restaurant, or related hospitality setting, good English communication skills, a friendly and professional manner, and strong attention to detail. The role requires teamwork, stamina, flexibility to work shifts, weekends, and holidays, and the ability to remain calm while delivering attentive, personalized service. A hospitality qualification and knowledge of point-of-sale systems are advantageous.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and recognized for warm Asian hospitality, refined accommodation, and high service standards. The company operates hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. In the Philippines, Shangri-La manages well-known properties including Shangri-La Boracay, Shangri-La Mactan, and urban hotels in Manila. Shangri-La Boracay is a secluded beachfront resort in Malay, Aklan, offering guest rooms, villas, restaurants, recreational facilities, and wellness services surrounded by tropical scenery. The group places strong emphasis on genuine guest care, teamwork, professional presentation, staff development, and responsible operations. Employees may benefit from structured training, service-charge schemes, meals, accommodation assistance, and opportunities to build an international hospitality career, depending on the property and employment terms.
The Philippines offers hospitality opportunities throughout Boracay, Cebu, Palawan, Bohol, Siargao, and major cities. Resorts, restaurants, dive centers, tour companies, and wellness businesses regularly recruit service staff, although seasonal demand and local competition can affect hiring. Filipino culture is welcoming, family-oriented, and community-minded, with English widely used in tourism and business. Island life usually means a relaxed pace, warm weather, beaches, outdoor activities, and a close-knit local community, but it can also involve higher costs for imported goods, limited transport, and occasional typhoons or power interruptions. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly an Alien Employment Permit with a work visa or another authorized status; working on a tourist visa is not permitted. Candidates should confirm accommodation, meals, transport, medical coverage, contract terms, and repatriation arrangements before relocating.
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