Executive Housekeeper

Job Description

The Executive Housekeeper leads the hotel’s housekeeping and laundry operations, ensuring consistently high standards of cleanliness, presentation, hygiene, and guest comfort. Requirements typically include several years of hotel housekeeping experience, preferably in a luxury or international property, together with supervisory or departmental leadership experience. The candidate should understand room inspections, public-area standards, laundry control, inventory management, budgeting, scheduling, health and safety, and quality audits. Strong leadership, communication, organisation, problem-solving, and attention to detail are essential. The successful candidate is expected to coach colleagues, maintain service standards, work closely with Front Office and Engineering, manage departmental costs, and respond professionally to guest feedback while supporting Shangri-La’s service culture.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is known for warm Asian hospitality, personalised guest service, attractive properties, and strong attention to comfort and detail. Its Malaysian portfolio has included prominent city and resort hotels in locations such as Kuala Lumpur, Penang, and Sabah. Shangri-La employs colleagues across rooms, food and beverage, culinary, wellness, engineering, finance, and commercial functions. The company generally promotes structured training, internal career development, teamwork, and high operational standards. Benefits for management roles may include accommodation or housing support, meals, medical coverage, service-related incentives, staff rates, annual leave, and relocation assistance, although the exact package depends on the property and employment contract.

Destination Guide

Malaysia offers varied hospitality opportunities on islands and coastal destinations including Penang, Langkawi, Pangkor, Tioman, and parts of Borneo. Luxury resorts regularly recruit executive housekeepers, supervisors, chefs, front-office managers, engineers, spa staff, and food-and-beverage professionals. Local culture blends Malay, Chinese, Indian, and Indigenous traditions, with a generally welcoming and family-oriented lifestyle. Living costs are moderate outside Kuala Lumpur, although island accommodation and imported goods can be more expensive. English is widely used in hotels, while Malay is the national language. Foreign employees normally need an approved employment pass sponsored by the employer; working before approval is not permitted. The employer usually handles immigration documentation, medical checks, and contract formalities. Candidates should confirm accommodation, transport, insurance, taxes, probation terms, and repatriation benefits before relocating. Tropical weather, monsoon seasons, ferry or flight access, and distance from major cities should also be considered.