The Club Ambassador welcomes and assists guests in the hotel’s club lounge, providing attentive, personalised service throughout their stay. Requirements typically include previous experience in hotel guest relations, front office, lounge service or a similar luxury hospitality role; strong spoken English and Cantonese are expected, while Mandarin is advantageous. The candidate should have excellent communication, grooming and customer-service skills, sound knowledge of hotel facilities, and the ability to handle requests, reservations and complaints professionally. Flexibility to work shifts, weekends and public holidays is essential. Shangri-La expects a warm, polished and proactive ambassador who can anticipate guest needs, protect confidentiality and consistently deliver the group’s luxury service standards.
Shangri-La Group is a Hong Kong-founded luxury hospitality company with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The group is known for personalised Asian-inspired hospitality, refined facilities and strong attention to guest wellbeing and service quality. In Hong Kong, Shangri-La operates established luxury properties including Island Shangri-La and Kowloon Shangri-La, serving business travellers, leisure guests, families and high-profile events. Employees generally work in multicultural teams and receive exposure to international hospitality standards. Depending on the property and position, benefits may include service charge, staff meals, medical coverage, training, hotel discounts and career development opportunities.
Hong Kong is a compact, highly connected city with a distinctive mix of Chinese traditions, international business and coastal island scenery. Hospitality opportunities are available in luxury hotels, restaurants, clubs, retail, events, tourism and aviation, with English and Cantonese particularly valuable; Mandarin can improve prospects. The lifestyle is energetic and convenient, offering excellent public transport, diverse food, shopping, nightlife, hiking and beaches, although housing is expensive and living space is limited. Hong Kong is a Special Administrative Region rather than a single island, with urban areas on Hong Kong Island, Kowloon and the New Territories. Overseas employees normally need an employer-sponsored visa, commonly through the General Employment Policy, and must meet qualification and salary requirements. Secure a written offer before relocating, budget for deposits and accommodation, and confirm visa, medical and employment conditions with the employer.
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