The Information Technology Manager is responsible for overseeing hotel technology systems, networks, cybersecurity, telecommunications, hardware, software, and IT support operations. Requirements typically include a degree or diploma in information technology or a related field, several years of hospitality or corporate IT experience, and strong knowledge of networking, servers, property-management systems, and data security. The successful candidate should be service-oriented, organized, and able to lead a team, manage vendors, control IT budgets, and resolve technical issues quickly. Flexibility, good communication skills, and a willingness to work outside standard office hours are important in a 24-hour hotel environment.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, with hotels, resorts, and city properties across Asia, the Middle East, Europe, Africa, and North America. Its portfolio includes the Shangri-La, Kerry, JEN, and Traders brands. The company is known for warm Asian hospitality, high service standards, and premium guest experiences. In the Philippines, Shangri-La operates established properties in destinations such as Manila, Cebu, and Boracay. Employees generally work in internationally minded environments with structured operating standards, professional development opportunities, and strong emphasis on guest satisfaction. Hotel IT teams support a wide range of systems, including reservations, point-of-sale, guest internet, security, communications, and back-office operations.
The Philippines offers varied opportunities in hotel operations, IT, tourism, finance, education, healthcare, and business services. Manila provides the broadest corporate job market, while Cebu, Boracay, Palawan, and other resort islands offer hospitality-focused roles and a more relaxed lifestyle. Filipino culture is welcoming, family-oriented, and community-minded, with English widely used in workplaces. Living costs vary considerably: Manila and major resort areas are more expensive, while smaller cities can be affordable. Transport, internet reliability, healthcare, and housing should be checked carefully before choosing an island. Foreign nationals generally need an employer-sponsored work permit and appropriate visa, commonly coordinated through the company and Philippine authorities; tourist status does not authorize employment. Candidates should confirm current immigration, tax, and employment rules before relocating.
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