The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining high service standards, managing guest satisfaction, and supporting the team in achieving revenue and quality targets. Candidates should have relevant experience in hotel or restaurant operations, strong knowledge of food and beverage service, good communication skills, and the ability to lead and motivate a diverse team. The role requires practical problem-solving, attention to detail, confidence when dealing with guests, and flexibility to work shifts, weekends, and public holidays. Shangri-La will expect the successful candidate to demonstrate professionalism, commercial awareness, sound knowledge of hygiene and safety standards, and a genuine commitment to delivering memorable guest experiences.
Shangri-La is an international luxury hospitality group founded in Asia and recognised for its hotels, resorts, and distinctive standards of warm, personalised service. The group operates properties across Asia, the Middle East, Europe, North America, and other key destinations, offering accommodation, dining, meetings, wellness, and leisure experiences. Shangri-La hotels are known for attentive service, elegant surroundings, strong culinary operations, and a focus on creating meaningful guest experiences. In Malaysia, the company has established properties in destinations such as Kuala Lumpur, Penang, and Kota Kinabalu. Employees typically work in a multicultural environment with structured operating standards, training opportunities, and opportunities to progress within hotel departments or the wider group. Exact benefits depend on the property and may include meals, uniforms, service charge, medical coverage, staff rates, and annual leave.
Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, retail, technology, and professional services. Island and coastal destinations such as Langkawi, Penang, Kota Kinabalu, and Redang are especially attractive for hospitality workers, while Kuala Lumpur provides broader corporate and career options. Malaysian culture is multicultural, with Malay, Chinese, Indian, and Indigenous influences reflected in food, festivals, languages, and daily life. The lifestyle is generally affordable compared with many international cities, although rent and transport costs vary by location. Resort living can be relaxed and scenic but may involve seasonal demand, limited nightlife, and humid weather. Foreign employees normally require an employer-sponsored Employment Pass, and the company must meet immigration requirements before work begins. Candidates should confirm salary, service charge, accommodation, insurance, flights, and visa responsibilities in writing. Research local transport, healthcare, banking, and housing before relocating.
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