The Family Experience Supervisor supports engaging, safe and memorable activities for children and families, coordinating programmes, supervising team members and maintaining high service standards. Candidates should have hospitality, childcare, recreation or guest-experience experience, strong communication skills and confidence working with children from different backgrounds. First-aid or child-safety training is advantageous. The role requires creativity, patience, organisation and a warm, professional manner. The successful candidate is expected to handle guest enquiries, resolve concerns, follow safeguarding procedures, coordinate with other hotel departments and deliver experiences consistent with Shangri-La’s service standards. Cantonese, English and additional languages may be beneficial.
Shangri-La is a premium international hospitality group founded in Asia and recognised for luxury hotels, resorts and exceptional personalised service. The group operates properties across Asia, the Middle East, Europe, North America and other key destinations under brands including Shangri-La, Kerry Hotels, JEN and Traders. Its hotels typically combine accommodation, dining, meetings, wellness and family-oriented experiences. Shangri-La places strong emphasis on gracious hospitality, cultural understanding, employee development and responsible business practices. In Hong Kong, the company has a long-standing presence and is associated with high-end city hotels serving leisure guests, business travellers, families and events. Employees generally work in a multicultural environment with structured hotel operations, detailed service standards and opportunities to build careers across departments and international properties.
Hong Kong offers extensive opportunities in hotels, tourism, restaurants, retail, finance, technology and professional services. Its culture blends Cantonese traditions, international influences, festivals, outstanding food and a fast-paced urban lifestyle. The city provides excellent public transport, healthcare, shopping, hiking and access to beaches and outlying islands, although housing can be expensive and living space limited. Most overseas professionals need an appropriate employment visa, normally sponsored by the employer; applicants must show a confirmed job, relevant qualifications or experience and that the role cannot readily be filled locally. Dependants may usually apply for dependant visas. New arrivals should arrange accommodation, a Hong Kong identity card, banking and insurance. Cantonese is valuable for local family-facing roles, while English is widely used in hotels and international workplaces.
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