Security Supervisor

Job Description

The Security Supervisor is responsible for protecting guests, colleagues, property and hotel assets while maintaining a safe and welcoming environment. Requirements typically include previous hotel, security or law-enforcement experience, supervisory ability, good communication skills, and knowledge of emergency procedures, access control, incident reporting and local regulations. The candidate should be physically fit, observant, calm under pressure and capable of leading a security team across shifts. Fluency in English and Cantonese is advantageous in Hong Kong. The role also requires professionalism, discretion, sound judgment and a strong customer-service attitude. Relevant security training, first-aid certification and a valid Hong Kong security personnel permit may be required.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe and other international markets. Its brands are known for attentive Asian hospitality, high service standards and distinctive properties in major cities and resort destinations. Shangri-La hotels typically offer accommodation, dining, meetings, wellness and recreational facilities, supported by large multicultural teams. The group places emphasis on genuine care, professional development, guest satisfaction and responsible business practices. In Hong Kong, Shangri-La operates prominent luxury properties, including Island Shangri-La and Kowloon Shangri-La, serving international travellers, local residents, corporate clients and event guests. Employment commonly provides structured training, staff benefits and opportunities for progression within the group, although exact conditions depend on the specific property, contract and department.

Destination Guide

Hong Kong is a compact, highly connected city made up of Hong Kong Island, Kowloon and the New Territories, with excellent public transport, international cuisine and a fast-paced urban lifestyle. Hospitality opportunities are strongest in luxury hotels, restaurants, events, tourism, retail and property services, especially for candidates with Cantonese, English or Mandarin skills. The culture blends Chinese traditions with international influences; courtesy, punctuality and adaptability are valued at work. Rent can be expensive, but efficient transport and staff accommodation or allowances may help. Overseas employees generally need an employment visa sponsored by the hiring company before starting work. Applicants normally provide a passport, qualifications, employment records and a signed offer, while the employer demonstrates that the role is genuine and suitable. New arrivals should budget for deposits, arrange medical insurance and confirm housing, working hours, benefits and visa responsibilities before relocating.