The Concierge Supervisor oversees concierge operations, coordinates guest requests, manages transport, tours, reservations and special arrangements, and leads the concierge team. Candidates typically need hospitality experience, preferably in a luxury hotel, strong knowledge of local attractions and services, excellent English communication skills, and good computer and organizational abilities. The role requires a polished, guest-focused manner, discretion, problem-solving skills and the ability to supervise staff during busy periods. Flexibility for shift work, weekends and holidays is expected. Experience with hotel systems and additional language skills may be advantageous.
Shangri-La Group is a major luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for personalized service, high standards of accommodation, dining, wellness and guest experiences. In the Philippines, Shangri-La operates well-known hotels and island resorts, including properties in Manila, Cebu and Boracay. Employees generally work in a service-driven environment that emphasizes courtesy, professionalism, teamwork and attention to detail. The company offers opportunities across front office, food and beverage, rooms, engineering, sales and corporate functions, with career development and training commonly forming part of its employee programs.
The Philippines is an archipelago with varied opportunities in tourism, hotels, restaurants, transport, business services and remote work. Major hospitality markets include Manila, Cebu, Boracay, Palawan, Bohol and Davao. Filipino culture is warm, family-oriented and community-minded, while English is widely used in workplaces. Island living can offer beaches, outdoor activities and a relaxed pace, but transport, healthcare and internet quality vary by location. Housing and daily expenses are generally lower outside Manila and major resort areas, although popular destinations can be costly during peak seasons. Foreign nationals normally need an employer-sponsored work permit and an appropriate visa, commonly a 9(g) work visa, before working legally. Employers usually assist with documentation, but requirements should be confirmed with Philippine immigration authorities. Candidates should also budget for relocation, deposits, insurance and travel between islands.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...