The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, telephone operations, and daily arrival and departure activities. Requirements typically include a degree or diploma in hospitality or a related field, several years of front-office experience, and previous supervisory experience in a luxury hotel. Strong communication, leadership, problem-solving, and organisational skills are expected. The successful candidate should be guest-focused, professionally presented, comfortable using hotel property-management systems, and able to work flexible shifts, weekends, and public holidays. Experience with international guests and knowledge of Shangri-La service standards would be advantageous.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is recognised for personalised service, elegant surroundings, and its long-standing philosophy of treating guests with genuine care. Its Philippines properties include major city hotels and resort destinations, serving business travellers, families, conference guests, and international holidaymakers. Employees typically work in a multicultural environment with structured service standards, training opportunities, and exposure to global hospitality practices. Benefits and working conditions vary by property, but may include service charge, meals, uniforms, staff accommodation or transport, healthcare coverage, and career development support.
The Philippines offers hospitality opportunities across Metro Manila, Cebu, Boracay, Palawan, Bohol, and other island destinations. Resorts and hotels regularly hire front-office, food-and-beverage, housekeeping, engineering, and guest-relations professionals, with the strongest demand during peak travel seasons. Filipino culture is warm, family-oriented, respectful, and highly service-minded, while English is widely used in workplaces. Lifestyle varies from busy urban living in Manila and Cebu to a slower, outdoor-focused pace on resort islands. Costs are generally lower than in many international destinations, although accommodation in popular tourist areas can be expensive. Foreign nationals normally need an employer-sponsored work permit and appropriate visa before starting employment; requirements depend on nationality and contract length. Local employees should confirm government registration, benefits, and tax arrangements. Reliable housing, transport, healthcare, and internet access should be checked before relocating.
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