The Service Associate – Front Office welcomes guests, manages check-in and check-out, handles reservations and guest requests, provides information, and supports smooth daily lobby operations. Candidates should have strong communication and customer-service skills, a pleasant and professional manner, basic computer ability, and good attention to detail. Previous hotel or front-office experience is advantageous, although training may be provided for suitable applicants. The role requires flexibility to work rotating shifts, weekends, and holidays, as well as the ability to remain calm and helpful during busy periods. Fluency in English and willingness to uphold Shangri-La’s service standards are expected.
Shangri-La is a luxury hospitality group founded in Hong Kong and known for its hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. Its Philippine properties include city hotels and island resorts serving business and leisure travelers. The company is recognised for warm Asian hospitality, high service standards, attractive facilities, and strong guest-focused operations. Employees typically work in an international environment with opportunities to develop careers in front office, food and beverage, housekeeping, events, and other hotel departments. Shangri-La generally values courtesy, teamwork, integrity, cultural awareness, and attention to detail. Benefits and working conditions vary by property and position, but may include service charge, meals, uniforms, medical coverage, staff accommodation, training, and employee discounts.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations. Hotels and resorts regularly recruit front-office associates, housekeeping staff, restaurant employees, guides, spa workers, and maintenance personnel. Filipino culture is warm, family-oriented, respectful, and strongly influenced by community traditions, music, and excellent English communication. Island living can be relaxed and scenic, with beaches, diving, outdoor activities, and a generally affordable cost of living, although remote locations may have higher prices and limited services. Foreign workers normally need an appropriate work permit and visa sponsored or supported by the employer; requirements should be confirmed with the Philippine Bureau of Immigration. Local hires should prepare identification, employment documents, medical records, and references. Reliable internet, transport, healthcare, and housing vary considerably between islands, so applicants should confirm accommodation, transportation, salary, service charge, and relocation assistance before accepting an offer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...