Service Manager - F&B (AGSM)

Job Description

The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining service standards, managing team performance, coordinating with kitchens and other departments, and ensuring excellent guest satisfaction. Candidates should have several years of experience in hotel or upscale restaurant operations, preferably in a supervisory or management position. Strong leadership, communication, problem-solving and customer-service skills are expected, together with knowledge of food safety, outlet procedures, staff scheduling and cost control. The role may involve shift work, weekends and public holidays. Fluency in English is generally required, while additional languages and experience with international hospitality brands are advantageous.

Company Info

Shangri-La is a luxury hospitality group founded in Asia and headquartered in Hong Kong. It operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Shangri-La properties are known for high service standards, premium accommodation, restaurants, wellness facilities and personalised guest experiences. The group places strong emphasis on genuine hospitality, professional development and creating a welcoming environment for both guests and colleagues. In Malaysia, Shangri-La operates established city hotels and resort properties, offering career opportunities across food and beverage, rooms, culinary, events, spa, engineering and corporate functions. Employees typically work in multicultural teams and gain exposure to international hotel procedures, brand standards and luxury-service practices.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak, with resorts and hotels regularly hiring in food and beverage, rooms, events and guest services. The country combines Malay, Chinese, Indian and Indigenous cultures, with festivals, diverse cuisine and generally welcoming communities. Island destinations such as Langkawi, Penang and parts of Sabah provide a relaxed lifestyle, beaches and outdoor activities, while Kuala Lumpur offers faster-paced city living and wider professional networks. Living costs vary, with resort locations sometimes providing staff accommodation or meals. Foreign nationals normally need an employment pass sponsored by the employer, and should not begin work before approval. Relocating candidates should prepare certified qualifications, medical documents and a valid passport, and confirm accommodation, transport, benefits and work-permit arrangements directly with Shangri-La.