Executive Housekeeper

Job Description

The Executive Housekeeper is responsible for managing the hotel’s housekeeping, laundry and public-area operations, ensuring consistently high standards of cleanliness, presentation and guest comfort. Requirements typically include a diploma or degree in hotel management, several years of housekeeping experience in an upscale or luxury hotel, strong leadership skills and sound knowledge of hotel operating procedures, hygiene standards and budgeting. The successful candidate is expected to lead and train a multicultural team, control departmental costs, coordinate with Front Office and Engineering, manage guest requests and inspections, and maintain Shangri-La’s service standards. Flexibility, attention to detail, professionalism, problem-solving ability and a genuine commitment to guest satisfaction are essential.

Company Info

Shangri-La Hotels and Resorts is a Hong Kong-based luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other major destinations. The group is known for its warm Asian hospitality, high service standards and emphasis on personalised guest experiences. Its Malaysian properties serve business and leisure travellers and typically include restaurants, event facilities, wellness services and extensive guest amenities. Employees work in an international environment with opportunities to develop careers across hotel operations and the wider Shangri-La network. Benefits for management roles may include accommodation or housing support, meals, medical coverage, service charge, staff discounts and relocation assistance, depending on the property and employment contract. Exact responsibilities, benefits and salary for this position should be confirmed directly with the recruiting hotel.

Destination Guide

Malaysia offers opportunities in luxury hotels, resorts, restaurants, tourism, wellness and events, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and coastal resort areas. Langkawi is the country’s best-known island destination, with a relaxed lifestyle, beaches, nature parks and a strong resort economy; Penang combines heritage, food culture and urban convenience. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences, and English is widely used in hospitality workplaces. Living costs are generally moderate, though island accommodation and imported goods can be expensive. Foreign employees normally need an employer-sponsored Employment Pass, and the company must meet immigration and salary requirements before work begins. Candidates should confirm visa sponsorship, housing, insurance, flights and contract terms before relocating. Malaysia has tropical weather, reliable domestic transport and good regional air connections.