The Senior Captain/Captain will support banquet operations at Shangri-La in Hong Kong, coordinating service teams, preparing venues, briefing colleagues, serving guests and ensuring events run smoothly. Candidates should have relevant experience in hotel, restaurant or banquet service, strong knowledge of food and beverage standards, good communication skills and a customer-focused attitude. The Senior Captain is expected to lead by example, maintain professional presentation, handle guest requests confidently, coordinate with kitchen and event teams, and uphold Shangri-La’s service and hygiene standards. Flexibility to work shifts, weekends and public holidays is essential. Cantonese, English and additional language skills may be advantageous.
Shangri-La is a luxury hospitality group founded in Asia and recognized for its distinctive service, comfortable hotels and resorts, and strong emphasis on genuine care for guests. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations under the Shangri-La, Kerry Hotels, JEN and Traders brands. In Hong Kong, Shangri-La operates prestigious city hotels serving business travellers, leisure guests, weddings and major corporate events. Employees typically work in a multicultural environment with structured operating standards, training opportunities and career pathways across departments and locations. Banquet teams are expected to deliver polished, personalized service while coordinating closely with culinary, events and hotel operations colleagues. The company generally looks for people who are professional, attentive, team-oriented and committed to creating memorable guest experiences.
Hong Kong offers strong opportunities in hotels, restaurants, catering, tourism, retail, finance and professional services. Hospitality jobs are concentrated on Hong Kong Island, Kowloon and major resort areas, with busy demand for banquet, front-office, culinary and housekeeping professionals. The culture blends Cantonese traditions with international influences; politeness, punctuality, efficiency and respect for hierarchy are valued at work. Lifestyle is energetic and convenient, with excellent public transport, dense urban districts, hiking trails, beaches and a renowned food scene. Hong Kong is not technically one island, but the territory includes Hong Kong Island and many outlying islands. Foreign nationals generally need an employer-sponsored work visa and must demonstrate a genuine job offer and suitable qualifications or experience. Employers may assist with visa documentation, but candidates should confirm housing, medical coverage, taxes and relocation costs. Accommodation is expensive, so budgeting carefully is important, although public transport is reliable and affordable.
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