Human Resources Manager

Job Description

The Human Resources Manager is expected to lead employee relations, recruitment, onboarding, performance management, training, payroll coordination, welfare initiatives and compliance with Malaysian labour regulations. Candidates should have a degree or diploma in Human Resources, Business Administration or a related field, with several years of hotel or hospitality HR experience. Strong knowledge of employment legislation, communication skills, discretion and the ability to manage confidential information are essential. The role requires a hands-on, approachable leader who can support department heads, resolve workplace issues, maintain a positive service culture and contribute to staff engagement and retention.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The brand is recognised for personalised Asian hospitality, high service standards and a strong focus on guest comfort. Its properties typically offer accommodation, restaurants, conference facilities, wellness services and leisure activities. Shangri-La employs colleagues across hotel operations, food and beverage, engineering, finance, sales and human resources. In Malaysia, the group operates well-known urban and resort properties, providing career opportunities in both operational and corporate functions. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork and a genuine commitment to creating memorable guest experiences.

Destination Guide

Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, retail, technology and shared services, particularly in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Island and resort locations provide a relaxed lifestyle, tropical scenery, beaches and outdoor activities, while major cities offer better transport, healthcare, schools and professional networks. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences reflected in food, festivals and daily life. English is widely used in business, although learning basic Malay is helpful. Foreign employees normally require an employer-sponsored Employment Pass, and the company must support the application before work begins. A valid passport, authenticated qualifications and medical or immigration documents may be required. Relocation costs, accommodation, taxation and dependent permits should be confirmed with the employer. Malaysia is generally affordable compared with many international destinations, though central Kuala Lumpur and popular resort areas can be more expensive.