The Information Technology Manager oversees hotel technology operations, including networks, servers, systems, cybersecurity, user support, telecommunications and technology projects. Requirements typically include a degree or diploma in Information Technology, Computer Science or a related field, several years of progressive IT experience, and management experience, preferably in hospitality. Knowledge of hotel systems, Microsoft environments, networking, data protection and IT security is valuable. The successful candidate is expected to maintain reliable services, protect company and guest information, manage vendors and budgets, support hotel departments, lead the IT team and respond promptly to technical incidents. Strong communication, problem-solving, leadership and customer-service skills are essential, along with flexibility to work in a 24-hour hotel environment.
Shangri-La is a leading luxury hospitality group headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for premium accommodation, distinctive Asian hospitality, restaurants, wellness facilities and business services. In the Philippines, Shangri-La operates prominent properties such as Shangri-La The Fort in Manila and Shangri-La Mactan, Cebu, serving leisure travelers, corporate guests and events. The company emphasizes personalized service, operational excellence, employee development and strong guest relationships. An Information Technology Manager within Shangri-La supports the technology infrastructure that enables reservations, finance, property-management systems, communications, security and daily hotel operations. The role combines technical leadership with close collaboration across departments and requires a strong focus on reliability, data protection and guest experience.
The Philippines is an archipelago offering varied opportunities in hospitality, tourism, technology, business services and healthcare. Manila and nearby Bonifacio Global City provide the broadest corporate and hotel job market, while Cebu, Boracay, Palawan and other resort destinations offer tourism-focused roles. Filipino culture is generally warm, family-oriented and English-friendly, with diverse regional traditions, festivals and cuisine. Lifestyle ranges from busy metropolitan living to relaxed island communities, although traffic, tropical weather and occasional typhoons should be considered. Living costs vary considerably; Manila and major resort areas are usually more expensive than provincial locations. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, commonly arranged after a job offer, and should not work on a tourist visa. Candidates should confirm requirements with the Philippine Bureau of Immigration and their employer before relocating.
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