The Training Supervisor supports the planning, delivery, and evaluation of employee training across the hotel. Typical requirements include a degree or diploma in hospitality, human resources, education, or a related field, along with hotel experience and strong communication, presentation, and organizational skills. The successful candidate is expected to coordinate induction programs, maintain training records, assist department heads with development plans, and promote Shangri-La service standards and company values. Experience in facilitating workshops, preparing training materials, using basic office software, and coaching colleagues is advantageous. A professional, approachable, and proactive attitude is essential, together with flexibility to work around hotel operations and interact confidently with employees at all levels.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its Philippine properties are known for high service standards, extensive guest facilities, dining venues, and strong emphasis on local hospitality. The group promotes its signature Shangri-La service culture through structured training, career development, and opportunities for internal mobility. Depending on the property, employees may work in a major urban hotel or a resort environment, serving international and domestic guests. Shangri-La generally looks for employees who are warm, professional, culturally aware, and committed to delivering thoughtful, personalized service. Benefits and salary can vary by property, experience, and employment status, and may include meals, uniforms, service charge, medical coverage, and staff accommodation where applicable.
The Philippines is an archipelago with opportunities in hospitality, tourism, business services, education, healthcare, technology, and retail. Major employment centers include Manila, Cebu, Clark, Davao, and resort destinations such as Boracay, Palawan, and Bohol. Filipino culture is friendly, family-oriented, and strongly influenced by Spanish, American, Asian, and indigenous traditions; English is widely used in workplaces. Lifestyle varies from fast-paced city living to relaxed coastal communities, with affordable local food, beaches, festivals, and outdoor activities. Foreign nationals normally need an employer-sponsored work permit and an appropriate visa before starting employment; requirements should be confirmed with the Philippine Bureau of Immigration and the employer. Relocation costs, housing, transport, healthcare, and weather should be researched carefully. The country is tropical, with a dry season and a rainy season, and some areas may experience typhoons.
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