The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining high service standards, managing team performance, and ensuring guest satisfaction. Candidates should have several years of experience in hotel or restaurant food and beverage operations, with supervisory or managerial experience in a luxury hospitality environment. Strong communication, leadership, problem-solving, and organisational skills are expected. The role requires knowledge of service procedures, hygiene standards, menu and beverage operations, staff scheduling, cost control, and guest complaint handling. Flexibility to work shifts, weekends, and public holidays is essential, along with a professional appearance and a genuine commitment to Shangri-La’s service culture.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other major destinations. The group is known for its warm Asian hospitality, premium accommodation, restaurants, wellness facilities, and extensive conference and events services. In Malaysia, Shangri-La operates established properties in locations including Kuala Lumpur, Penang, and Kota Kinabalu. Its hotels typically offer structured career development, international service standards, training opportunities, and benefits that may include staff meals, accommodation or allowances, medical coverage, and discounted stays. Employees are expected to deliver attentive, personalised service while working effectively in a diverse, fast-paced environment.
Malaysia offers varied hospitality opportunities across mainland cities and island destinations such as Langkawi, Penang, Tioman, Redang, and parts of Sabah. Hotels, resorts, restaurants, diving centres, wellness businesses, and event venues regularly recruit experienced international and local staff. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences, and English is widely used in tourism workplaces. Island living is relaxed and scenic, although transport, healthcare, shopping, and housing can be more limited than in Kuala Lumpur. Costs vary by destination; Langkawi and Penang are popular with expatriates, while smaller islands may provide staff accommodation. Foreign employees generally need an employer-sponsored Employment Pass, with approval handled by the company and immigration authorities. Candidates should confirm accommodation, transport, benefits, work permit status, and contract terms before relocating.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...