The Training Manager is responsible for planning, coordinating and evaluating employee learning programmes across the hotel. Requirements typically include a diploma or degree in human resources, hospitality, education or a related field, along with several years of training or hotel operations experience. The successful candidate should understand hospitality standards, staff development and service quality, and be confident delivering classroom and on-the-job training. Strong communication, presentation, organisation and coaching skills are essential. Shangri-La will expect the candidate to work closely with department heads, identify development needs, maintain training records and support leadership development. Familiarity with learning systems and an understanding of Malaysian employment practices would be advantageous.
Shangri-La Group is a luxury hospitality company founded in Hong Kong and recognised for its hotels, resorts and serviced residences across Asia, the Middle East, Europe, North America and other international markets. The group operates under brands including Shangri-La, Shangri-La Resorts, Kerry Hotels, JEN by Shangri-La and Traders Hotels. Its properties are known for personalised service, strong guest relationships and extensive facilities such as restaurants, spas, meeting venues and leisure areas. In Malaysia, Shangri-La has operated prominent city and resort properties, offering careers across hotel operations, food and beverage, events, finance, engineering and people development. The company places emphasis on service culture, internal progression, employee learning and consistent brand standards.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca and other resort destinations. Penang and Langkawi are especially attractive for island-based hotel careers, while Kuala Lumpur provides broader corporate and luxury-hotel opportunities. Local culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, with excellent food and welcoming communities. Lifestyle costs are moderate compared with many international destinations, although central Kuala Lumpur and popular resort areas can be more expensive. Foreign employees generally need an employment pass sponsored by the hiring company; the employer normally manages the application and immigration process. Bring certified qualifications, reference letters and passport documents, and confirm medical, tax and accommodation arrangements before relocating. English is widely used in hotels, while Malay is useful for daily life. Malaysia’s tropical climate, beaches and relatively good transport make it an appealing place to build a hospitality career.
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