The Family Experience Supervisor supports the planning and delivery of engaging, safe and memorable activities for children and families at Shangri-La Hong Kong. Requirements typically include hotel, recreation, childcare or guest-experience experience, strong communication skills, enthusiasm for working with children, and the ability to organise activities and coordinate with different departments. Candidates are expected to be warm, energetic, responsible and service-focused, with good English; Cantonese and other languages are advantageous. The role requires careful attention to child safety, confident problem-solving, flexibility for shifts, weekends and holidays, and the ability to create positive experiences for families while maintaining Shangri-La’s service standards.
Shangri-La Group is a Hong Kong-founded luxury hospitality company operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other destinations. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The group is known for personalised service, Asian hospitality values and high standards in accommodation, dining, wellness and guest experiences. Shangri-La hotels commonly offer extensive career opportunities in front office, food and beverage, housekeeping, events, recreation, engineering and corporate functions. In Hong Kong, the company operates prominent luxury properties and serves international travellers, business guests and local residents. Employees typically work in multicultural teams and are expected to demonstrate professionalism, courtesy, teamwork and a strong commitment to guest satisfaction.
Hong Kong is a compact international city made up of Hong Kong Island, Kowloon and the New Territories, with excellent transport links and easy access to beaches, hiking trails and outlying islands. Hospitality, tourism, retail, finance, aviation, education and technology provide broad employment opportunities. The culture blends Chinese traditions with international influences; Cantonese is widely spoken, while English is common in hotels and business. Life is energetic and convenient, though housing can be expensive and living spaces are often small. Eligible overseas professionals generally need an employer-sponsored employment visa, commonly through the General Employment Policy, with qualifications, relevant experience and a confirmed job offer considered. Employers usually guide successful candidates through documentation and relocation. New arrivals should budget for accommodation deposits, transport, healthcare and daily expenses.
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