The Host or Hostess welcomes guests and manages the reception experience at Shang Palace and Café KOOL. Responsibilities typically include greeting and seating guests, handling reservations, coordinating table allocation, answering enquiries, managing waiting lists, and supporting smooth communication between guests and restaurant teams. Candidates are expected to have a pleasant, polished manner, strong communication and customer-service skills, and the ability to remain calm during busy periods. Previous experience in a luxury hotel or restaurant is preferred. Fluency in English and Cantonese is generally valuable in Hong Kong, while Mandarin may be an advantage. Flexibility to work shifts, weekends and public holidays, professional presentation, attention to detail, and genuine hospitality are important.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong and known for its warm Asian service, refined accommodation and high-quality dining. The company operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties generally offer extensive restaurants, bars, banqueting facilities, wellness services and business amenities. In Hong Kong, Shangri-La operates prestigious hotels including Island Shangri-La, Kowloon Shangri-La and related luxury hospitality venues. Shang Palace is recognized for Cantonese cuisine, while Café KOOL provides an international dining experience. Employees are expected to deliver attentive, personalized service and maintain high professional standards. The group commonly provides structured training, career development opportunities, staff benefits and exposure to an international hotel environment.
Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology and international business. Hospitality work is concentrated in Central, Admiralty, Tsim Sha Tsui, Causeway Bay, Disneyland and resort areas. The culture blends Cantonese traditions, Chinese festivals and international influences; politeness, punctuality and respect for hierarchy are valued. Lifestyle is energetic and convenient, with excellent public transport, diverse food, hiking trails, beaches and a lively arts scene, although housing can be expensive and space is limited. Foreign professionals generally need an approved employment visa before starting work. Employers often support applications under Hong Kong’s General Employment Policy, provided the role, qualifications and salary meet requirements. Relocating staff should arrange accommodation, a Hong Kong identity card, banking, medical coverage and tax registration. Cantonese is useful for daily life, while English is widely used in business and luxury hotels.
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