The Assistant Outlet Manager supports the daily operation of Shang Palace, Shangri-La’s Chinese restaurant, by supervising service standards, coordinating staff, handling guest concerns, monitoring sales and costs, and ensuring compliance with hotel policies. Candidates typically need a hospitality or related qualification, several years of restaurant experience, and strong knowledge of food and beverage service. Experience in Chinese cuisine or a luxury hotel is advantageous. The role requires leadership, excellent communication, customer-service focus, organization, problem-solving ability, and flexibility to work shifts, weekends, and holidays. The successful candidate is expected to motivate the team, maintain a polished guest experience, and assist the Outlet Manager in achieving revenue and quality targets.
Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other markets. The group is known for personalized service, premium facilities, distinctive dining, and a strong focus on guest comfort. In the Philippines, Shangri-La properties include luxury hotels and resorts serving business travelers, leisure guests, families, and international events. Shang Palace is the company’s signature Chinese restaurant concept, offering refined Cantonese cuisine and formal dining service. Employees are generally expected to uphold high standards of professionalism, grooming, hospitality, teamwork, and cultural awareness. Shangri-La also provides structured career development and training opportunities, making it a recognized employer for hospitality professionals seeking experience in an international luxury environment.
The Philippines offers hospitality opportunities across Luzon, Visayas, and Mindanao, particularly in Manila, Cebu, Boracay, Palawan, and major resort destinations. Hotels, restaurants, resorts, cruise-related businesses, and tourism companies regularly recruit supervisors, chefs, service staff, and managers. Filipino culture is welcoming, family-oriented, community-minded, and strongly influenced by Malay, Spanish, American, and Asian traditions. Lifestyle varies from fast-paced urban living in Manila to a more relaxed coastal life on smaller islands. The country has tropical weather, English is widely used, and living costs are generally moderate, though central Manila and popular resort areas can be expensive. Foreign nationals normally need an employer-sponsored work permit and appropriate visa, while local hires must meet company and legal employment requirements. Relocation planning should include accommodation, transport, healthcare, weather, and possible typhoon disruption.
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