The Assistant Front Office Manager supports the Front Office Manager in overseeing reception, concierge, guest services, telephone operations, and the arrival and departure experience. Requirements typically include a hospitality or related qualification, several years of front-office experience, and previous supervisory experience in an upscale hotel or resort. Strong communication, leadership, problem-solving, and organizational skills are essential, along with confidence using hotel property-management systems and good spoken and written English. The successful candidate is expected to lead by example, maintain Shangri-La service standards, resolve guest concerns promptly, coordinate effectively with other departments, coach team members, and remain calm and professional during busy periods. Flexible scheduling, including weekends and holidays, is normally required.
Shangri-La Group is a major international hospitality company founded in Hong Kong and known for luxury hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and Africa. Its properties operate under the Shangri-La, Kerry, JEN, and Traders brands, with a focus on warm Asian hospitality, attentive personal service, and memorable guest experiences. In the Philippines, Shangri-La operates well-known city hotels and resort properties, including locations in Manila and Boracay. Employees generally work in highly service-oriented environments where grooming, teamwork, cultural awareness, and attention to detail are important. The company commonly provides structured training, career-development opportunities, employee meals, service-charge eligibility, and other benefits, although packages vary by property and employment level.
The Philippines offers hotel and resort opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other tourism destinations. Employers regularly seek front-office supervisors, guest-relations staff, food-and-beverage teams, chefs, housekeeping professionals, engineers, and wellness specialists. Filipino culture is welcoming, family-oriented, and respectful, with English widely used in business and hospitality. Island living can provide beaches, outdoor activities, affordable local food, and a relaxed community atmosphere, although transport, healthcare access, internet quality, and living costs differ considerably by island. Foreign nationals normally need an employer-sponsored work permit and an appropriate visa; working on a tourist entry is not permitted. Companies often assist with documentation, accommodation, airport transfers, meals, or relocation, particularly for resort roles. Candidates should confirm the contract, service-charge policy, housing arrangements, medical coverage, and visa sponsorship before accepting an offer.
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