The Captain supervises daily restaurant or banquet service, ensuring guests receive attentive, efficient and professional hospitality. Requirements typically include previous experience in a hotel, restaurant or resort, good knowledge of food and beverage service, confident communication skills and the ability to lead waitstaff during busy periods. Fluency in English is generally expected; knowledge of Malay or other languages is an advantage. The successful candidate should be well presented, guest-focused, organised and able to handle complaints calmly. Flexibility to work shifts, weekends and public holidays is essential. Responsibilities may include briefing the team, allocating sections, checking service standards, coordinating with the kitchen and supporting upselling and guest satisfaction initiatives.
Shangri-La Group is an international luxury hospitality company founded in Hong Kong and recognised for its hotels, resorts and residences across Asia, the Middle East, Europe, North America and other global destinations. Its properties operate under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders Hotels. The group is known for warm Asian hospitality, attentive personal service and a strong focus on guest experience. In Malaysia, Shangri-La operates established city and resort properties, offering roles across food and beverage, rooms, culinary operations, engineering, sales and administration. Employees commonly work in multicultural teams and may receive structured training, staff meals, uniforms, service-charge participation and other hotel benefits, depending on the property and employment contract.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca and coastal resort areas. Island destinations such as Langkawi, Penang and parts of Sabah provide a relaxed lifestyle, beaches, outdoor activities and strong tourism employment, while Kuala Lumpur offers broader career progression and urban conveniences. Malaysian culture is multicultural, with Malay, Chinese, Indian and Indigenous influences, and English is widely used in hotels. Living costs vary: resort islands can be more expensive for housing and transport, although staff accommodation may be available. Foreign workers normally need an employer-sponsored work permit and must meet immigration and medical requirements before starting work; they should not work on a tourist pass. Confirm visa rules, housing, salary, service charge and relocation support directly with Shangri-La.
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