The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining service standards, managing guest satisfaction, and supporting the team in delivering efficient restaurant, banquet, or outlet service. Candidates are generally expected to have a diploma or degree in hospitality, food and beverage management, or a related field, together with several years of supervisory or managerial experience in an upscale hotel or restaurant. Strong leadership, communication, problem-solving, guest-relations, and operational skills are important. The successful candidate should be familiar with service procedures, staff scheduling, inventory control, hygiene requirements, cost awareness, and training. Flexibility to work shifts, weekends, and public holidays is normally required.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is recognised for personalised service, comfortable surroundings, and its welcoming Asian hospitality style. Shangri-La properties typically include luxury accommodation, restaurants, conference facilities, spas, and recreational services. In Malaysia, the group operates well-known properties in destinations such as Kuala Lumpur, Penang, Kota Kinabalu, and Langkawi. Employees usually work in a multicultural environment with structured operating standards, guest-service training, and opportunities to build careers across hotel departments and international locations. The company places strong emphasis on service excellence, teamwork, professionalism, and creating memorable experiences for guests.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Jobs are available in hotels, restaurants, tourism, events, wellness, and guest services, with stronger seasonal demand in island resorts. Malaysian culture combines Malay, Chinese, Indian, Indigenous, and international influences, reflected in food, festivals, religion, and daily life. Lifestyle costs are generally moderate, although central Kuala Lumpur and popular islands can be more expensive. Langkawi and Penang provide a relaxed coastal lifestyle, while Kuala Lumpur offers greater career variety and transport links. Foreign employees normally need an employer-sponsored Employment Pass, and the company must handle the relevant approval process before work begins. Candidates should verify visa rules, medical requirements, accommodation, taxation, and contract terms. English is widely used in hotels, while Malay is the national language. Malaysia's tropical climate requires preparation for heat, humidity, and monsoon conditions.
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