Shangri-La is seeking an Assistant Manager or Manager to manage customer relationship management journeys and platforms in Hong Kong. The role is expected to design and improve customer journeys, oversee CRM campaigns, coordinate with marketing, digital, loyalty and hotel teams, and use customer data to improve engagement and commercial results. Candidates should have experience in CRM, lifecycle marketing, customer journey management, digital platforms or related commercial functions. Strong project management, analytical, communication and stakeholder-management skills are important. Experience with CRM systems, marketing automation, segmentation, campaign reporting and the hospitality or luxury sector would be advantageous. The successful candidate should be commercially minded, detail-oriented, customer-focused and comfortable working across regional and local teams.
Shangri-La Group is a luxury hospitality company founded in Hong Kong and recognised for its Asian-inspired service and warm approach to guest care. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international destinations under the Shangri-La, Kerry, JEN and Traders brands. Its properties serve business and leisure travellers, meetings and events, and long-stay guests. Shangri-La places strong emphasis on personalised service, quality dining, wellness, loyalty and memorable guest experiences. The Hong Kong corporate and hotel operations support a broad regional network, creating opportunities in commercial strategy, digital transformation, guest experience, technology, finance and hotel management. Employees typically work in a multicultural environment with exposure to international markets and cross-functional projects.
Hong Kong is a compact, energetic city with major employment opportunities in hospitality, finance, technology, retail, aviation, tourism and professional services. Although best known for its harbour and urban centre, it also includes islands and extensive countryside, beaches and hiking trails. The culture blends Cantonese traditions with international influences, while food, festivals, shopping and efficient public transport shape daily life. Living costs, particularly rent, are high, but salaries and career opportunities can be competitive. Most overseas professionals require an employment visa, commonly sponsored by the employer under the General Employment Policy; applicants normally need a confirmed offer and suitable qualifications or experience. Employers often assist with visa paperwork, but housing, insurance and relocation costs should be discussed before accepting an offer. Hong Kong uses the Hong Kong dollar, and English is widely used in business alongside Cantonese and Mandarin.
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