The Senior Captain/Captain supports banquet operations at Shangri-La in Hong Kong, helping deliver smooth service for meetings, weddings, conferences and other events. Responsibilities typically include setting up venues, briefing service colleagues, coordinating food and beverage service, handling guest requests, maintaining presentation standards and closing events efficiently. Candidates should have relevant hotel or banquet experience, good knowledge of food and beverage service, strong communication skills and a professional, guest-focused attitude. Cantonese and English are valuable in Hong Kong, while Mandarin may also be useful. The role requires physical stamina, attention to detail, teamwork, flexibility to work shifts, weekends and public holidays, and the ability to remain calm during busy functions.
Shangri-La is a luxury hospitality group founded in Hong Kong in 1971. The company operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for personalised service, comfortable accommodation, restaurants, banquet facilities and wellness offerings. Shangri-La places strong emphasis on genuine care, hospitality standards, colleague development and creating memorable guest experiences. In Hong Kong, the group has a well-established presence and serves business travellers, leisure guests, local residents and large-scale events. Employees may benefit from structured training, international brand standards, staff dining or accommodation arrangements depending on the property, and opportunities to progress within hotel operations. Working for the company generally suits people who enjoy a polished service environment, teamwork and direct interaction with guests.
Hong Kong is a compact, energetic destination with excellent transport, a dense commercial centre and easy access to beaches, hiking trails and outlying islands. Hospitality opportunities are available in luxury hotels, restaurants, clubs, convention venues and catering companies, particularly for candidates with banquet, culinary, front office or events experience. Cantonese is widely spoken; English is important in international hotels and Mandarin is increasingly useful. Life is fast-paced and accommodation can be expensive, so many employees share flats or live in areas connected by the MTR. Employers normally sponsor an employment visa under Hong Kong’s General Employment Policy, subject to a genuine job offer, suitable qualifications or experience, market-level pay and approval by the Immigration Department. Candidates should confirm visa sponsorship, medical coverage, housing support, working hours and service-charge arrangements before relocating. Hong Kong has efficient public transport, a diverse food scene and a strong professional hospitality culture.
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