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Service Manager - Procurement (Assistant Procurement Manager - Cluster Procurement)

Malaysia Shangri-La MYR 5,500–9,000 per month*
Job Description

The Assistant Procurement Manager supports cluster purchasing operations for Shangri-La properties in Malaysia. Responsibilities typically include sourcing suppliers, negotiating prices and terms, managing purchase orders, monitoring deliveries, maintaining approved-vendor records, and ensuring products meet quality, cost, and hotel standards. Candidates should have a diploma or degree in procurement, supply chain, hospitality management, or a related field, together with several years of purchasing experience, preferably in hotels or large organisations. Strong negotiation, analytical, communication, and computer skills are expected. Familiarity with procurement systems, Malaysian suppliers, inventory controls, and basic contract management is advantageous. The successful candidate should be organised, ethical, commercially aware, and comfortable coordinating with kitchen, engineering, finance, and operational teams across multiple properties.

Company Info

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The company is known for personalised Asian hospitality, high service standards, and properties ranging from city hotels to large beach resorts. Its Malaysian portfolio has included well-established destinations such as Kuala Lumpur, Penang, Kota Kinabalu, and other resort locations. Shangri-La employs people across hotel operations, food and beverage, culinary services, engineering, sales, finance, human resources, and procurement. The company generally offers structured hotel training, internal mobility, and opportunities to work with multicultural teams. Procurement roles support the group’s emphasis on product quality, responsible sourcing, cost control, and consistent operational standards across its properties.

Destination Guide

Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, retail, technology, manufacturing, and shared services. Popular island and coastal destinations include Penang, Langkawi, Tioman, Redang, Perhentian, and parts of Sabah, while Kuala Lumpur remains the main corporate centre. Life is generally affordable compared with many international cities, although housing and transport costs vary by location. Malaysian culture is multicultural, with Malay, Chinese, Indian, Indigenous, and international influences; English is widely used in business and hospitality. Island living provides beaches, outdoor activities, and a slower pace, but may involve fewer services, seasonal work patterns, and limited transport. Foreign employees normally need an employer-sponsored Employment Pass, with approval handled through Malaysian immigration authorities. Candidates should confirm salary, accommodation, meals, flights, insurance, and relocation support before accepting a resort position. Local work eligibility should always be checked with the employer.

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