The role involves welcoming guests, taking accurate food and beverage orders, serving meals professionally, explaining menu items, maintaining table presentation, and processing guest requests or payments. Candidates should have customer-service experience, preferably in a hotel, café, or restaurant, with good English communication skills and a pleasant, service-focused attitude. Reliability, teamwork, neat grooming, attention to detail, and the ability to work rotating shifts, weekends, and holidays are expected. Food-and-beverage knowledge and familiarity with hotel service standards are advantageous.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, high service standards, upscale accommodation, destination dining, wellness facilities, and event services. In the Philippines, Shangri-La operates respected properties in locations including Makati, Bonifacio Global City, Cebu, and Boracay. Employees typically work in a structured, guest-focused environment with opportunities for training, career development, internal mobility, and hospitality experience. Service-charge distributions, staff meals, uniforms, and other benefits may be available depending on the property and employment terms.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations, particularly in hotels, restaurants, tourism, diving, and events. Filipino culture is generally warm, sociable, family-oriented, and respectful, with English widely used in workplaces. Lifestyle varies from busy urban living to relaxed island communities; costs are usually lower outside major business districts, although accommodation in tourist areas can be expensive. Foreign nationals normally need an employer-sponsored work visa or permit and should not work on a tourist visa. Applicants should confirm sponsorship, salary, service charges, accommodation, medical requirements, taxes, and contract terms before relocating. New employees may need to arrange housing, local transportation, banking, and health insurance. Weather is tropical, with a dry season and a rainy season that can include typhoons.
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