The Club Ambassador welcomes and assists guests using the hotel’s club lounge, handling check-in and check-out, reservations, concierge requests, billing support and guest communications. Candidates should have hospitality or front-office experience, strong spoken and written English, and preferably Cantonese and Mandarin. A polished appearance, professional telephone manner, computer skills and knowledge of Hong Kong attractions are valuable. The role requires excellent customer service, attention to detail and the ability to remain calm during busy periods. The successful candidate is expected to anticipate guest needs, protect confidentiality, coordinate effectively with other departments and deliver Shangri-La’s service standards across every interaction. Shift work, including weekends and public holidays, is normally required.
Shangri-La is a luxury hospitality group founded in Hong Kong and associated with high-end hotels, resorts and residences across Asia and international markets. The group is known for warm, personalised service, refined accommodation, destination dining and strong attention to guest relationships. Its Hong Kong properties serve business travellers, leisure guests, families and long-term residents, combining local character with international standards. Shangri-La places emphasis on employee training, cultural awareness, teamwork and creating memorable experiences for guests. Benefits for hotel employees may include staff meals, uniforms, medical coverage, service charge, accommodation support in selected locations and discounted stays, although exact terms depend on the property and employment contract. A Club Ambassador represents the brand directly and is expected to deliver discreet, attentive and knowledgeable service to premium guests while working closely with front office, food and beverage, concierge and housekeeping teams.
Hong Kong offers extensive opportunities in hotels, restaurants, retail, finance, aviation, events and tourism, with strong demand for people who have customer-service skills and English, Cantonese or Mandarin. The culture blends Chinese traditions with international influences; politeness, efficiency and respect for seniority are important in the workplace. Life is energetic and convenient, with excellent public transport, varied food, shopping, hiking trails and beaches, although housing is expensive and living space can be limited. Foreign professionals generally need an employment visa before starting work. The employer typically sponsors an application under the General Employment Policy, demonstrating a genuine job offer, suitable qualifications and market-level pay. Dependants may normally apply for dependant visas. New arrivals should arrange accommodation, a Hong Kong bank account, health coverage and an identity card after arrival. Employment terms, visa eligibility and tax treatment should be confirmed directly with Shangri-La and Hong Kong Immigration.
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