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Guest Service Agent

Malaysia Shangri-La MYR 2,000–3,200 per month, depending on experience, property, benefits and service charges*
Job Description

The Guest Service Agent welcomes guests, manages check-in and check-out, handles reservations and requests, provides information about hotel facilities and local attractions, processes payments, and resolves concerns professionally. Candidates typically need a secondary school qualification or hospitality experience, good spoken and written English, basic computer skills, and a friendly, well-presented manner. Additional languages and experience with hotel property-management systems are advantageous. The role requires flexibility for rotating shifts, weekends and public holidays, along with strong communication, teamwork, attention to detail, and the ability to remain calm while delivering Shangri-La’s service standards.

Company Info

Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is known for warm Asian hospitality, high service standards and distinctive guest experiences. Its Malaysian properties serve leisure and business travellers and commonly offer restaurants, wellness facilities, meeting spaces and resort activities. Shangri-La places strong emphasis on employee training, internal development, teamwork and personalised guest care. Benefits may vary by property but can include staff meals, uniforms, accommodation or transport support, medical coverage, service charge and discounted stays. Employees work in a multicultural environment where professionalism, courtesy and attention to detail are highly valued.

Destination Guide

Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail and customer service, especially in Langkawi, Penang, Kota Kinabalu, Tioman and other coastal destinations. Langkawi is a relaxed duty-free island with beaches, resorts and a growing international community; Penang combines heritage, food and urban convenience; Sabah’s islands provide a more nature-focused lifestyle. Local culture is multicultural, with Malay, Chinese, Indian and Indigenous influences, and respect for religious customs is important. Living costs vary, with resort islands often requiring housing or transport planning. Foreign nationals normally need an employment pass or related work permit sponsored by the employer and should not work on a tourist visa. Confirm eligibility, contract terms, accommodation, insurance and relocation costs before accepting an offer.