The Service Associate – Housekeeping is responsible for cleaning and preparing guest rooms, public areas, and service areas to Shangri-La standards. Typical duties include making beds, replenishing amenities, handling housekeeping equipment, reporting maintenance issues, responding courteously to guest requests, and following hygiene and safety procedures. Candidates should be physically fit, well-groomed, dependable, and comfortable working shifts, weekends, and public holidays. Previous hotel or housekeeping experience is helpful but entry-level applicants may be considered. Good communication, attention to detail, teamwork, and a service-focused attitude are expected.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other markets. Its brands are known for warm Asian hospitality, high service standards, and carefully designed guest experiences. Shangri-La properties typically offer accommodation, restaurants and bars, wellness facilities, meetings and events, and recreational services. In Malaysia, the group has operated prominent city hotels and resort properties, employing teams across guest services, housekeeping, food and beverage, engineering, finance, and administration. Employees generally work in structured hotel environments with training, uniform standards, guest-service expectations, and opportunities to develop within hospitality. Benefits and working conditions vary by property and employment contract.
Malaysia offers diverse hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and resort islands such as Redang, Perhentian, and Tioman. Housekeeping, food and beverage, front office, spa, and maintenance roles are common in hotels and resorts, with seasonal demand in popular destinations. Workplace culture is generally respectful, multicultural, and team-oriented; English is widely used in tourism, while Malay is the national language. Lifestyle ranges from busy urban living to relaxed beach or island communities, with comparatively affordable food and transport. Foreign workers usually need an employer-sponsored employment pass or relevant work permit and must not work before approval. Employers commonly assist with documentation, medical checks, accommodation, or transport, depending on the role. Applicants should confirm salary, service charge, housing, contract terms, and visa responsibility directly with the hotel before relocating.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...