The Service Manager – F&B is responsible for supporting the smooth operation of the hotel’s restaurants, bars, banquets and other food and beverage services. Candidates would typically need several years of hospitality or restaurant experience, supervisory or management experience, strong knowledge of service standards, and good spoken English. The role expects a hands-on leader who can coach employees, manage shifts, resolve guest concerns, control service quality and support revenue targets. Flexibility, teamwork, professional presentation and the ability to work weekends, evenings and public holidays are important. Experience with hotel systems, cost control and luxury-service standards would be advantageous.
Shangri-La is an international luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other markets. The group is known for refined service, distinctive resort settings and its guest-focused philosophy. Shangri-La properties commonly offer accommodation, restaurants, bars, wellness facilities, meetings and events, and recreational experiences. In Malaysia, the company has operated well-known city and resort properties, creating opportunities in food and beverage, rooms, culinary operations, engineering, sales and guest services. Employees generally work in a structured hotel environment with formal service standards, training and opportunities to progress within the wider group. Specific duties, benefits and salary depend on the individual property, level of responsibility and the candidate’s experience.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Island-based roles often involve hotels, restaurants, diving, events, wellness and guest activities, while city properties provide broader year-round career options. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in tourism. Lifestyle varies from busy urban living to relaxed beach communities; food, nature and affordable local transport are major attractions. Foreign employees normally need an employer-sponsored Employment Pass, and the company must complete the relevant approval and immigration process before work begins. A valid passport, qualifications, references and medical or background documents may be required. Candidates should confirm accommodation, service-charge arrangements, insurance, flights, taxes and working hours before accepting an offer. Living costs are generally moderate, although popular islands can be more expensive during peak seasons.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...