Training Supervisor

Job Description

The Training Supervisor supports the planning, coordination and delivery of employee training at Shangri-La in the Philippines. Requirements typically include a bachelor’s degree in hospitality, human resources, education or a related field, along with experience in hotel operations, staff development or training coordination. Strong communication, presentation, organization and coaching skills are essential. The successful candidate is expected to assess learning needs, maintain training records, assist with orientation and service-quality programs, coordinate workshops, and evaluate training effectiveness. Familiarity with hospitality standards and a professional, guest-focused attitude are important. The role also requires flexibility, confidentiality, teamwork and the ability to motivate employees across different departments.

Company Info

Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The company is known for its service culture, comfortable accommodations, destination resorts, restaurants, wellness facilities and strong emphasis on personalized guest experiences. Shangri-La properties in the Philippines include established resorts and city hotels serving leisure, business and family travelers. Employees generally work in a multicultural environment where service excellence, professionalism, teamwork and continuous learning are valued. Training roles support the company’s commitment to developing colleagues and maintaining consistent brand standards. Benefits and working conditions vary by property, position and employment contract, but hospitality employees may receive meals, uniforms, transportation support, accommodation or service-charge-related benefits depending on the location.

Destination Guide

The Philippines offers hospitality opportunities across Luzon, Visayas and Mindanao. Luzon, including Manila and nearby resort areas, has the largest corporate, hotel and training-job market, while Cebu, Boracay, Bohol and Palawan are major tourism destinations with resort and guest-service roles. Filipino culture is warm, family-oriented and strongly influenced by community, faith and regional traditions; English is widely used in workplaces. Lifestyle varies from busy urban living to relaxed coastal communities, with generally affordable food and transport outside central Manila. Foreign nationals usually need an employer-sponsored work visa or permit, and should confirm requirements with the Philippine Bureau of Immigration before relocating. Employers may assist with documentation, accommodation and flights, but this is not guaranteed. Candidates should budget for deposits, medical checks, transportation and seasonal income changes, and carefully review contracts, housing and benefits before accepting an offer.