The Service Manager – F&B is responsible for overseeing daily food and beverage operations, maintaining service standards, coordinating restaurant or banquet teams, managing guest satisfaction, and supporting revenue and cost-control targets. Candidates are generally expected to have several years of hotel or restaurant experience, supervisory or management exposure, strong communication skills, and sound knowledge of food safety and hospitality procedures. The role requires confident leadership, staff coaching, problem-solving ability, attention to detail, and flexibility to work shifts, weekends, and public holidays. Experience with luxury or international hotel operations, inventory control, and point-of-sale systems would be advantageous.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for personalised service, comfortable surroundings, high-quality dining, and strong attention to guest experience. In Malaysia, Shangri-La operates well-established hotels and resorts in destinations such as Kuala Lumpur, Penang, Kota Kinabalu, and other key locations. The group offers careers across food and beverage, rooms, culinary, wellness, engineering, finance, and management. Employees typically work in a structured, multicultural environment with opportunities for professional development, internal mobility, and exposure to international hospitality standards. The company places emphasis on service excellence, teamwork, integrity, and creating memorable experiences for guests.
Malaysia offers varied hospitality opportunities on islands and coastal destinations including Langkawi, Penang, Pangkor, Tioman, Redang, and parts of Borneo. Hotels, resorts, restaurants, diving centres, and tourism businesses regularly recruit food and beverage supervisors, chefs, front-office staff, housekeeping employees, and activity guides. Local culture combines Malay, Chinese, Indian, and indigenous traditions, with friendly communities and diverse cuisine. Island living is generally relaxed and outdoors-focused, although transport, healthcare, and shopping can be more limited than in major cities. Langkawi is popular with expatriates, while Penang offers a livelier urban lifestyle and strong food culture. Foreign nationals normally need an employer-sponsored Employment Pass, with the employer handling approval and immigration procedures. Candidates should confirm accommodation, flights, insurance, tax, work permissions, and contract benefits before relocating. Basic Malay is useful, though English is widely used in hotels and tourist areas.
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