Training Manager

Job Description

The Training Manager is responsible for planning, coordinating and evaluating learning and development programmes for hotel colleagues. Requirements typically include a degree or diploma in human resources, hospitality, education or a related field, together with several years of training experience, preferably in a luxury hotel or resort. The candidate should understand hospitality standards, service excellence and staff development. Strong presentation, communication, coaching and organisational skills are essential, as is confidence working with colleagues from different cultures and departments. The role is expected to identify training needs, maintain accurate records, support onboarding, deliver workshops and help ensure compliance with Shangri-La policies and brand standards.

Company Info

Shangri-La is a Hong Kong-founded luxury hospitality group operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. The company is recognised for its emphasis on warm Asian hospitality, personalised service and strong guest relationships. Its properties range from city hotels to beachfront resorts, offering accommodation, dining, meetings, wellness and recreation services. Shangri-La places considerable importance on colleague development, service culture and operational standards, making training roles central to maintaining consistent guest experiences. Depending on the property, employees may work in a multicultural environment with opportunities for internal mobility and career progression. In Malaysia, Shangri-La operates prominent hotels and resorts, including properties in Kuala Lumpur, Penang, Sabah and other key destinations.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Johor and other resort destinations. Training managers can find work in luxury hotels, beach resorts, restaurants, convention venues and international hotel groups. Malaysian workplace culture is generally welcoming, multicultural and respectful of hierarchy, with English widely used in tourism and business. Lifestyle varies from fast-paced urban living to relaxed island life, with affordable food, tropical weather and excellent travel connections. Langkawi, Penang and parts of Sabah are especially attractive for resort professionals, although Malaysia is a country rather than one island. Foreign nationals usually need an approved employment pass sponsored by the employer before starting work; requirements depend on nationality, salary and job level. Candidates should confirm visa arrangements, accommodation, taxes, healthcare and relocation support with Shangri-La. Local living costs are moderate, but housing in major cities and resort areas can be higher.