Front Office Associate

Job Description

The Front Office Associate welcomes guests, manages check-in and check-out, handles reservations and payments, responds to enquiries, and coordinates requests with other hotel departments. Candidates should have a friendly, polished manner, strong communication and customer-service skills, basic computer knowledge, and good spoken and written English. Previous hotel or front-office experience is advantageous, although suitable hospitality graduates may be considered. The role requires flexibility to work shifts, weekends and public holidays, attention to detail, professional grooming, and the ability to remain calm while resolving guest concerns. A genuine interest in delivering Shangri-La’s service standards and creating memorable guest experiences is expected.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The group is known for warm Asian hospitality, personalised service and high standards across its Shangri-La, Kerry, JEN and Traders brands. Shangri-La Hotel Singapore is a well-established luxury property set among landscaped gardens near Orchard Road. It offers accommodation, dining, meetings, events, leisure facilities and wellness services for business and leisure travellers. Employees typically work in a multicultural environment with structured service procedures, training opportunities and strong emphasis on guest satisfaction. Front-office team members play an important role in representing the hotel, handling guest journeys smoothly and maintaining the company’s welcoming service culture.

Destination Guide

Singapore is a compact, highly connected city-state and island with opportunities in hotels, restaurants, tourism, aviation, retail, finance, technology and healthcare. Hospitality work is multicultural and service-focused, with English widely used alongside Mandarin, Malay and Tamil. The lifestyle is safe, efficient and convenient, offering excellent public transport, diverse food, shopping, parks and easy access to regional destinations. Housing can be expensive, especially near central districts, so many employees share accommodation or live farther from work. Foreign applicants generally need an employer-sponsored work pass; eligibility depends on the role, salary, qualifications and current government requirements. Employers usually handle the application process. New arrivals should budget for rent, transport, deposits and daily expenses, verify employment terms carefully, and arrange appropriate insurance and documentation before relocating. Singapore’s warm, humid climate is year-round, with frequent rain.