The Host or Hostess welcomes guests, manages restaurant seating, handles reservations, escorts diners to tables, coordinates with service teams, and helps maintain a smooth and polished guest experience at Shang Palace and Café Kool. Candidates should have hospitality or restaurant experience, strong communication and interpersonal skills, and a professional, well-presented manner. Fluency in English and Cantonese is generally expected in Hong Kong, while Mandarin is an advantage. The role requires patience, attention to detail, confidence handling busy periods, and a genuine interest in personalised service. Flexibility to work shifts, weekends, and public holidays is also expected.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is recognised for warm Asian hospitality, high service standards, and distinctive properties such as Shangri-La hotels. In Hong Kong, its restaurants include Shang Palace, an acclaimed Cantonese fine-dining venue, and Café Kool, a popular international buffet restaurant. Employees typically work in a multicultural environment with structured service procedures, training opportunities, and exposure to luxury hotel operations. Depending on the position and employment package, benefits may include staff meals, uniform, medical coverage, annual leave, service charge, and hotel discounts. Exact benefits and salary should be confirmed directly with the employer.
Hong Kong offers strong opportunities in hotels, restaurants, tourism, retail, finance, technology, and professional services. The city combines Chinese traditions with international influences, reflected in its festivals, food culture, Cantonese heritage, and cosmopolitan workplaces. Lifestyle is fast-paced but convenient, with excellent public transport, efficient services, hiking trails, beaches, shopping, and a lively dining scene. Rent can be high, particularly in central districts, so many newcomers share accommodation or live in areas such as Kowloon or the New Territories. Foreign employees generally need an employment visa sponsored by their employer before starting work; eligibility depends on qualifications, experience, salary, and proof that the role cannot readily be filled locally. Applicants should confirm requirements with Hong Kong Immigration. A valid passport, employment contract, medical or background documents where requested, and financial planning for relocation are advisable.
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