Director of Sales

Job Description

The Director of Sales is responsible for developing and executing the hotel’s sales strategy, achieving revenue targets, managing key corporate and leisure accounts, and building relationships with travel agencies, event organisers and business partners. Candidates should have substantial hotel or resort sales experience, strong knowledge of the Malaysian hospitality market, proven leadership ability and a track record of meeting commercial goals. Excellent communication, negotiation, presentation and networking skills are essential. The role also requires strong budget management, market analysis, forecasting and collaboration with revenue, marketing and operations teams. Flexibility, professionalism and willingness to represent Shangri-La at industry events and sales missions are expected.

Company Info

Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for warm Asian hospitality, high service standards and distinctive destination properties. In Malaysia, Shangri-La operates several respected hotels and resorts, including properties in Kuala Lumpur, Penang, Kota Kinabalu and other major destinations. Its hotels serve luxury leisure travellers, corporate guests, families, groups and events. Shangri-La places strong emphasis on guest satisfaction, colleague development, sustainability and community engagement. Employees typically work in a multicultural environment with opportunities to build careers across hospitality disciplines and within the wider international hotel network.

Destination Guide

Malaysia offers varied hospitality opportunities across Penang Island, Langkawi, Borneo and coastal resort destinations, as well as major cities such as Kuala Lumpur. Roles are available in hotel sales, revenue management, food and beverage, guest services, events and tourism operations. Life on the islands is generally relaxed, with beaches, outdoor activities, diverse food and strong local communities, although transport and healthcare can be more limited than in Kuala Lumpur. Malaysian culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, and English is widely used in business and tourism. Foreign professionals normally require an employment pass sponsored by the employer; approval depends on the role, salary and qualifications. Relocating employees should budget for housing, insurance, transport and school costs where applicable. Penang and Langkawi are popular for lifestyle, while Kota Kinabalu offers access to nature and resort markets.