Senior Human Resources Executive

Job Description

The Senior Human Resources Executive is expected to support daily HR operations, employee relations, recruitment, onboarding, training, performance management, payroll coordination and compliance with Malaysian employment regulations. Candidates typically need a diploma or degree in Human Resources, Business Administration or a related field, together with several years of hotel or hospitality HR experience. Strong knowledge of employment practices, excellent communication and organisational skills, confidentiality, and proficiency in HR systems and Microsoft Office are important. The role requires a professional, approachable and service-oriented person who can work closely with department leaders, resolve workplace matters fairly, maintain accurate records and support a positive employee culture in a busy luxury-hotel environment.

Company Info

Shangri-La is a luxury hospitality group headquartered in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for Asian-inspired hospitality, personalised guest service and its distinctive Shangri-La brand, alongside brands such as Kerry Hotels, JEN and Traders. Its properties commonly provide accommodation, restaurants, wellness facilities, meetings and events, and leisure experiences. In Malaysia, Shangri-La has a presence in major destinations including Kuala Lumpur, Penang and Kota Kinabalu. Employees generally work in multicultural, service-focused environments where teamwork, grooming, training and attention to detail are highly valued. A Senior Human Resources Executive would help maintain employee engagement, operational standards and compliance while supporting the hotel’s staffing and development needs.

Destination Guide

Malaysia is not one island but a country spanning Peninsular Malaysia and Malaysian Borneo, with popular island destinations such as Langkawi, Penang, Tioman, Redang, Perhentian, Kota Kinabalu and Langkawi’s surrounding islands. Hospitality, tourism, food and beverage, retail, healthcare, technology and shared-services sectors offer employment opportunities, especially in Kuala Lumpur, Penang, Johor, Sabah and Sarawak. Malaysian culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions, with English widely used in business and hotels. Lifestyle ranges from modern city living to relaxed coastal and island communities; costs are generally moderate, though resort locations can be seasonal and less convenient. Foreign workers usually need an employer-sponsored Employment Pass, with approval and eligibility depending on salary, qualifications and role. Relocating employees should arrange accommodation, medical cover, banking, transport and document authentication before arrival. Local labour and immigration rules should be checked with the employer and Malaysian authorities.